Dear Patient

Changes to the Sleep Service at Bradford Teaching Hospitals NHS Foundation Trust

The Bradford Clinic wrote to you recently informing you of the upcoming changes to your Sleep supplier. Subsequently Vivisol and The Bradford Teaching Hospitals NHS Foundation Trust have been working closely together to provide a safe and timely transfer from your current provider Baywater Healthcare to our team at Vivisol, without any disruption to your current service. We are now pleased to be able to provide you with the following update:

Who are Vivisol?

Vivisol has a proud history of providing Home Respiratory Service Solutions to over 30,000 patients within the NHS for over 25 years. Additionally, Vivisol has a global presence and history supporting over 700,000 patients. Our qualified Clinical staff and Customer Service team works collaboratively together with the NHS to support its patients within this Sleep service.

Your contact details and equipment

The Bradford Clinic and the current supplier Baywater will provide Vivisol with all your contact details and necessary information in a secure manner compliant to GDPR Regulations. This will also include the equipment you are currently using, what your consumable requirements will be and how you are managing on your therapy, so there is no need for you to contact us with this information.

When will the new service begin?

After February 3rd 2025 Vivisol will be responsible for managing your equipment, including assisting you with troubleshooting of your CPAP device, annual mask/interface and tubing replacements together with the monitoring of your compliance data in order to report back to those clinicians responsible for your care at The Bradford Sleep Clinic.
In addition to this letter, over the coming weeks you will also receive a text welcoming you to this new service with Vivisol. Please be assured that you will remain on your Sleep Therapy device and Vivisol will provide you with your replacement masks, tubing, and filters according to dates provided to us from the Bradford Clinic and Baywater Healthcare. You are not required to do anything outside of your standard routine.

As soon as you have received this letter Vivisol can be contacted as below;

Remember, Vivisol will already have all your details so there will be no need for you to contact us to check. Obviously if you have an urgent need to contact us our professional and skilled Sleep Team will be available to assist.
We are looking forward to getting to know you in the coming weeks and have enclosed a welcome pack for your information, which we hope will give you an understanding of Vivisol and the help we will be providing as you transition over to our service.

Kind regards,
The Dolby Vivisol Sleep Team

Dear Patient

We are writing to let you know that we are changing our provider of the sleep support service for continuous positive airway pressure (CPAP), Adaptive-Servo Ventilation Devices (ASV) and Bilevel Devices. Following a thorough tender process by Bradford Teaching Hospitals NHS Foundation Trust, the current provider, Baywater Healthcare, will be replaced by Vivisol, an experienced sleep service provider, from February 2025. Going forwards, Vivisol will provide new devices when needed, customer service support and your consumable supply.

We would like to reassure you that this transition will not result in any disruption for you or negatively impact the service you receive and you are not required to do anything outside of your standard routine.

Until the date of your next clinic appointment or letter from Vivisol, you should continue to contact Baywater Healthcare for all your consumable replacements and help with your device.

Over the coming weeks, we will work with Baywater to transfer your information to Vivisol. This transfer of information will be done securely in line with General Data Protection Regulation (GDPR). It will allow you to continue receiving sleep support and consumable replenishment. You may be contacted by Vivisol with updates of this process.

Overleaf, we have addressed some questions that you may have about this contract change. If you still have questions, please do not hesitate to contact us by emailing The Bradford Sleep Clinic.

Yours sincerely,