Welcome to your new Sleep Service Provider.
Changes to the Sleep and Non-Invasive Service (NIV) at Norfolk and Norwich University Hospitals (NNUH)
The NNUH team wrote to you recently informing you of the upcoming changes to your Sleep NIV supplier. Vivisol and The Norfolk and Norwich University Hospital have been working closely together to provide a safe and timely transfer from your current provider Philips Healthcare to our team at Vivisol without any disruption to your current service. We are now pleased to be able to provide you with the following update:
Who are Vivisol?
Vivisol has a proud history of providing Home Respiratory Service Solutions to over 30,000 patients within the NHS for over 25 years. Additionally, Vivisol has a global presence and history supporting over 800,000 patients. Our qualified Clinical staff and Customer Service team works collaboratively together with the NHS to support its patients within this Sleep and NIV service.
Your contact details and equipment
The NNUH and the current supplier Philips will provide Vivisol with all your contact details and necessary information in a secure manner compliant to GDPR Regulations. This will also include the equipment you are currently using, what your consumable requirements will be and how you are managing on your therapy, so there is no need for you to contact us with this information.
When will the new service begin?
After February 23rd 2026, Vivisol will be responsible for managing your equipment, including assisting you
with troubleshooting of your CPAP and NIV devices, annual mask/interface and tubing replacements
together with the monitoring of your compliance data in order to report back to those clinicians
responsible for your care at The Norfolk and Norwich University Hospital.
In addition to this letter, over the coming weeks you will also receive a text welcoming you to this new
service with Vivisol.
Please be assured that you will remain on your current Sleep and NIV Therapy device and Vivisol will
provide you with your replacement masks, tubing, and filters according to dates provided to us from the
NNUH and Philips. Any new/additional equipment will be provided through Vivisol. You are not required to
do anything outside of your standard routine.
How can you contact Vivisol?
As soon as you have received this letter Vivisol can be contacted as below.
RememberRemember, if you are receiving this letter, it means Vivisol already have all your details so there will be no
need for you to contact us to check. If you have an urgent need to contact us, our professional and
skilled Customer Service Team will be available to assist.
We are looking forward to getting to know you in the coming weeks.
Mark Lamble
Service Delivery Director
Amanda Whiffin
Clinical Director
Dolby Medical Home
Respiratory Care Limited
Registered in Scotland
Company number: SC063902
Registered Office
North Suite, Lomond Court
Catsle Business Park
Stirling
FK9 4TU
Sleep patients using Resmed masks click here for recall information
Leaders in home respiratory care, Vivisol is a multi-brand solution combining the best technology with quality service to meet our patients’ needs. Working with leading physicians and with expertise in home ventilation therapy services (NIV) and managed services for the treatment of sleep-related breathing disorders (including remote sleep diagnostics and equipment such as CPAP therapy with monitoring and compliance management), Vivisol’s team can fully support a patient’s journey.
Vivisol is independent and, therefore, is not tied to a specific brand of machinery or equipment. This allows the clinicians and respiratory teams to ensure that the correct devices and/or solutions can be provided to the patient to suit their requirements.
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